• Stay up-to-date on the current status of your inventory
• Pinpoint out-of-date, defective, undependable, and unnecessarily expensive spare parts and service items in your portfolio
• Identify your most cost-effective spare parts and service items at a glance
• Identify hidden spare parts and service items that add unnecessary costs to your operations

Organize Your Resources for Maximum Efficiency

• Get a better overview of your company's service resources and customer needs
• Plan for future resource allocation, and make smarter business decisions faster
• Give your dispatchers and technicians accurate and up-to-date information on future demand
• Gain immediate access to customer contracts, warranties, and service information
• Gather your requisitions so you know what needs to be ordered and when for all your open service orders
• Spend less time tracking vital information
• Allocate zones, skills, and service items to match the specific service order
   

Profit from Existing Customers by Providing Better Service Levels

• Offer your customers billing flexibility, personalized pricing, and the opportunity to specify preferred technicians and service times
• Quickly and easily access customer service history
• Maintain real-time records, such as date, time, and service tasks
• Spare customers the frustration of having to repeat the same information over and over again

Download a brochure below for more information on Microsoft Business Solutions - Navision Service Management.